Pickup & Returns
Pickup Options Overview
Orders are pickup-only. We do not offer home delivery. Here’s how it works:
1. Place your order.
2. You Will Receive an Order Confirmation Call
3. Shipping Your Order to Your Pickup Point.
4. Inspect & Pick Up Your Order.
Pickup Locations
Cairo
Nasr City
26 Abu Dawoud El Zahery, Al Manteqah Al Oula
New Cairo
Fuel Up 1 Settlement
Alexandria
Blue Black Shop
Mandara, Alexandria
Pickup Information
- Available after order confirmation.
- You’ll receive a confirmation call before pickup.
- Orders are typically ready within 1–3 business days.
- You may inspect and test your laptop before payment.
Warranty
We test each laptop thoroughly before listing and again before pickup.
1-month warranty on internal hardware (motherboard, ports, battery, etc.)
Warranty starts from the date of pickup
Please Note:
Customers are required to inspect the device upon receiving it:
Screen (no cracks or heavy scratches)
Keyboard & touchpad
Outer body
Cosmetic damage reported after handoff is not covered.
Exchange & Return Policy
We accept returns or exchanges only if the laptop has a technical issue covered under warranty.
Warranty covers hardware issues (battery, motherboard, ports) within 1 month from pickup.
Cosmetic damage (e.g., cracked screen or casing) is not covered after the device is received.
We kindly ask you to inspect the device during pickup — especially the screen, keyboard, and outer body — to make sure you’re happy before completing the purchase.
We’re here to help if anything unexpected comes up!
FAQs
Orders are pickup-only. We do not offer home delivery. Once your order is confirmed, we’ll agree a pickup time with you on WhatsApp or by phone, and you can inspect the device at the branch before you pay — Nasr City, New Cairo or Alexandria.
Pickup times on public holidays depend on branch opening hours. Message us on WhatsApp and we’ll confirm the day before.
Pickup is from any of our three branches: Nasr City, New Cairo or Alexandria. We do not offer home delivery.
Yes. You, or someone on your behalf, should collect in person so the device can be inspected and tested before payment.
Olaps — pre-owned laptops and MacBooks
Every machine we sell is pre-owned — imported from Europe, professionally tested and graded before it is listed. We do not sell new devices.
You inspect and test the exact unit yourself in Nasr City before you pay, and you leave with a one-month hardware warranty covering hardware faults, with accidental damage, liquid, software and normal wear excluded — the full terms are on our warranty page.
